Return & Refund Policy
- if your product is defective / damaged or incorrect/incomplete at the time of delivery, please contact us within the applicable return window. Your product may be eligible for refund or replacement depending on the product category and condition. Please see the detailed terms in the relevant category below.
- Please note that some products are not eligible for a return if the product is “No longer needed”
- For device related issues after usage or the expiration of the return window, we will refer you to the brand warranty center (if applicable). For more information on warranty claims please view our Warranty Policy
Conditions for Returns
Return withing 7 Days; Return and refund/replacement.
The product must be unused, unworn, unwashed and without any flaws. Fashion products can be tried on to see if they fit and will still be considered unworn
The product must include the original tags, user manual, warranty cards, freebies and accessories
The product must be returned in the original and undamaged manufacturer packaging / box. If the product was delivered in a second layer of Mastideal packaging, it must be returned in the same condition with return shipping label attached. Do not put tape or stickers on the manufacturers box
If your item arrived in defective / damaged or incorrect / incomplete condition, it is eligible for a free replacement, provided the exact item is available with the same seller. If the same item is not available from the same seller, a refund will be issued.
For device-related issues after usage please contact the brand warranty provider directly (if applicable).
Issuance of Refunds
If your product is eligible for a refund, you can choose your preferred refund method based on the table below. The shipping fee is refunded along with the amount paid for your returned product.
The time required to complete a refund depends on the refund method you have selected. Once we have received your product (2-3 working days) and it has undergone a quality control (1-2 working days)